Easy Exchange Support For Damaged Products

Return Policy

There is a 4-day return policy after order delivery. Customers may request an exchange within 4 days from the date of delivery only if the product is damaged and they have an unboxing video for claim verification.

Return or exchange is applicable only on selected products, as mentioned on the respective product page.

Requests raised after the 4-day return period will not be accepted.

Cancellation Policy

Order cancellations are permitted only before the product is shipped.

Once an order has been dispatched, it cannot be cancelled through our website.

Customers must contact us immediately after placing the order to request cancellation.

Return / Exchange Conditions

To be eligible for a return or exchange, the following conditions must be met:

• The product must be unused, unworn and unwashed
• The product must be returned in its original packaging with all tags intact
• Products returned without original packaging or tags will not be accepted

Exchange Process

• If pickup service is available at the customer’s location, it will be arranged
• If pickup service is not available, customers may be required to self-ship the product to our designated address
• Exchange-related charges, if any, may apply on a case-to-case basis

Refund Policy

There is no refund policy. If you receive a damaged product, you may only request an exchange with a proper unboxing video claim.

Important Notes

FERYPRO reserves the right to reject any return or exchange if the product does not meet the eligibility criteria.

In case of damaged, defective or incorrect products, customers must contact us immediately with order details and clear images/videos.

Policy Updates

FERYPRO reserves the right to modify or update this policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

Contact Us

For any questions regarding returns, exchanges or refunds, please contact us using the details below.